Deputy Manager

Purpose of Position

• To take joint responsibility with the registered owner as the person-in-charge for day-to-day running of the business.
• To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of the service users.
• To ensure that each service user receives care appropriate to their individual need.
• To implement the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
• To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation.

Principal Responsibilities

1. Day-to-day running of the business:

• a) to manage the day-to-day running of the organisation and to act as person-in-charge whenever asked to by the registered owner
• b) to provide all relevant information and leaflets to prospective new service users and to visit them in their home for a discussion
• c) To arrange assessment visits as required.
• d) to decide whether the business can meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the service user or their family if not in receipt of local authority assistance
• e) to ensure that each new service user receives a written copy of the “terms and conditions” of engagement and ensure that each service user and, where appropriate, their representative or carer understands them
• f) to investigate complaints, take appropriate action, and report to the registered owner and/or Local Authority or the CQC
• g) To liaise with and cooperate with CQC inspectors and inspections.
• h) To liaise and cooperate with Local Authority Monitoring and Contract teams as required

2. Service user care:

• a) to ensure that the emotional, spiritual, physical, medical, and material needs of the service users are recognized, assessed, and met
• b) to support service users in the making of decisions in matters that affect their lifestyle
• c) to make or contribute to the assessment of needs of each service user in conjunction with the service user, relevant professional agencies, and, where appropriate, the service user’s family, and develop a Service User Plan which provides a satisfactory quality of life for that person
• d) to promote relationships that enable each service user to participate in the life of the local community to the maximum of their ability
• e) to ensure the provision of healthcare arrangements which may include the ordering, recording, and, where appropriate, the administration of prescribed medication
• f) to be responsible with the registered owner for the efficient running of the domestic character of the business which will include ensuring that the dietary needs of service users are met, ensuring that good standards of food presentation are maintained, ensuring that supplies are ordered and ensuring that good standards of hygiene and cleanliness are maintained
• g) to ensure the provision of care including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of the GP and with the support of the community nursing service.
• h) To safeguard service users from abuse and acting immediately to report the situation, following the organization’s policies and procedures including any statutory notification to appropriate Regulations.

Person Specification — Essential Criteria

• The following qualities are considered essential for the post of Registered manager:
• At least two years experience in a senior management capacity within the previous five years
• A care management qualification or the willingness to undertake the identified Skills for Care qualification within six months of appointment.
• Able to take responsibility
• Leadership skills
• A self-motivated individual who is organized, flexible, and caring.
• Mentally and physically able to cope under pressure.
• An active team player but also able to work on my own initiative
• A good communicator
• Committed to high standards
• Committed to training.

All staff are required to respect the confidentiality of all matters that they might learn during their employment. All staff are expected to meet the requirements under the Data Protection Act 2018.

All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974.

This is not an exhausting list but chosen tasks should be from the job description. A minimum of 15 principles and responsibilities should be identified.